Questions/Answers!

How can I had a comment on an UpShot ?

To add a note to an UpShot, just double-click on this UpShot's image. A note will appear, you will just have to keyboard a comment and click on "Save"!

When my mouse is over one of the items of the left command bar icons appear ( Application_get Arrow_in Delete ).
What are these icons about ?

In fact those icon are shown in two cases:

  • On the left command bar of buttons:
    • The Application_get icon let you drag and drop the button to re-order it in the button list.
    • The Arrow_in and Arrow_out icons respectively permit to close and open the associated block.
    • The Delete icon will remove the button from the command bar (and thus the associated block).
  • In Your UpShot list, on the right block:
    • When you upload an image, you will be able to add a button that correpond with it on the left command bar, thanks to Application_add wich is on the extrem right of this list.
    • Magnifier_zoom_in and Magnifier_zoom_out will allow you to get fast and detailed information about the concerned UpShot.
What's the difference between those two buttons ?

allows you to save the UpShot but no mail will be sent to your customers and it won't cost you any UpShot.

really creates the UpShot and thus, sends invitations to your customers and will costs you 1 UpShot.

I've created an "UpShot", but I didn't send it to anyone.
If now I want to send it to someone, how should I do?

To add clients you just have to click on "Edit this UpShot !".
Once saved, changes will be applied immediately, and your clients will receive their invitation mails instantly.

How long does it take for an invitation to arrive to my client?
It should be blazing fast (well like all emails it sometimes takes a bit of time).
If it didn't get to destination, the mail might have gone to the "spam" box of your client or the email adress may not be well typed.
What happens when I invite someone? Does it create him an account?

Yes. We create un account for your customer who will have an interface looking like yours, but "lighter".
A user can be customer of another user, he won't have 2 account, but will simply see appearing in its interface the list of his "MockUps".

After I have saved a comment on a picture I cannot modify it! Why?
Actually it is the philosophy of the service!
Having an exact trace of everything that happened.
Comments have to be seen like mails, that is to say like something very important you're certain of..
What happens when I modify the deadline?

Deadlines, like other fields, are here just to help you manage your work... So it's up to you!

What kind of pictures can I upload?
All those accepted by classic browers (.png, .jpg, etc).
We do not limit the pixel size of the pictures you send but they must be under 2mo.
I uploaded a CMYK picture and I can't see it, what happened?
Unfortunatly, Firefox 2 and Internet Explorer can't handle CMYK pictures.
We are currently working on a function to allow you to convert your pictures from CMYK to RGB. It should be available on our UpShot page soon.